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المشاركة الأصلية كتبت بواسطة احمد ريان

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المشاركة الأصلية كتبت بواسطة الأرستقراطي

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وبالاخير تجي تعدل في المواضيع وتدفنها بعيد عن عيون الاعضاء وتدافع عن الشركة !!!!


عجبي

FXCM Audit Complete – Case Number 0033****

FXCM Audit Complete – Case Number 0033****
Thank you for contacting us. FXCM’s Trade Audit Committee has completed the review of your inquiry fully and the details of the matter are as follows:

Ticket and Execution Details

Ticket number: 1135****
Trade: USOil (Long 50)
Open at market: 86.03
Date: 10/09/2014 1644
Trade closed at market: 82.90
Date: 10/17/2014 2044
P/L: -1,565.00

During the time of the above noted trade, specifically when the account older attempted to contact FXCM in order to close this position, it has been confirmed that clients on the particular server which this account is on had difficulties logging into their trading platform and managing positions.

The desired close rate of 85.55 was reached in the market at the time of the issue.

As a result, FXCM will adjust tickets 1135**** to the amount of 1,325.00 in order to mitigate the negative affect this issue caused on this account.

Adjusted credit:

11351726: 85.55 (Desired close rate) - 82.90 (Executed close rate) = 265
265 (Pip difference) x 5 (Pip cost per volume traded) = 1,325.00

Please allow three to five business days for the credit to arrive into the account.

To learn more about FXCM's execution policies, visit [عذراً, فقط الأعضاء يمكنهم مشاهدة الروابط ]

MT4 users, please visit [عذراً, فقط الأعضاء يمكنهم مشاهدة الروابط ]

Per FXCM’s Complaint Procedure, if you are dissatisfied with the explanation above, you have the option to submit a formal complaint. You may submit your complaint online through [عذراً, فقط الأعضاء يمكنهم مشاهدة الروابط ]

Once again, we are sorry for the inconvenience caused and hope you will find that the points above offer a fair resolution.

Best regards,

Marko Konte


Forex Capital Markets Ltd.
Northern & Shell Building
10 Lower Thames Street,
8th Floor
London EC3R 6AD
(646) 432-2166
.